SLAs
In monthly basis to analyze the performance and the compliance of the agreed SLAs. The information is extracted from the tracking tool and processed, to take proper action plan in case there are opportunities of improvement.
Billing
Based in users, devices, number of tickets, etc.
Business Analytics
Analyzing certain data, we can provide advices in terms of business to our clients and get additional information that is not only related to performance. These analysis can help to take decisions that impact the business.